Privacy Policy
Effective Date: [Insert Date]
Applicable Jurisdiction: Australia
1. Introduction
RoadM8 (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use the RoadM8 website and mobile applications (the “Platform”).
2. What Information We Collect
We may collect the following types of personal information:
A. Customer Information
- Full name
- Phone number
- Email address
- Vehicle details
- Pickup and drop-off locations
- Payment details (processed securely via third-party providers)
- App usage data
B. Driver / Service Provider Information
- Full name
- Contact details
- Date of birth
- Driver’s licence information
- Company registration details
- Vehicle and insurance documents
- Bank account details for payments
- Verification documents
C. Technical Information
- IP address
- Device information
- App interaction data
- Location data (for service matching and tracking)
3. How We Collect Informationt
We collect personal information:
- When you register an account
- When you book a towing service
- When drivers register their company and fleet
- When payments are processed
- Through cookies and app analytics
- Through customer support interactions
4. Why We Collect Your Information
We collect and use personal information to:
- Provide emergency towing and roadside assistance services
- Match customers with verified service providers
- Process payments and issue invoices
- Conduct identity and safety verification (including OTP confirmation)
- Improve platform functionality
- Communicate important service updates
- Comply with legal and regulatory obligations
5. Location Data
Location data is used to:
- Match customers with nearby tow operators
- Provide real-time tracking
- Improve response times
Location tracking is only active during service use.
6. Disclosure of Personal Information
We may disclose your personal information to:
- Independent towing operators (for service delivery)
- Payment processors
- IT service providers
- Government or regulatory authorities when required by law
We do not sell personal information to third parties.
7. Data Storage & Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures include:
- Encrypted data transmission
- Secure payment gateways
- Restricted internal access controls
- OTP-based vehicle verification
8. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal obligations
- Resolve disputes
- Maintain business records
9. Access & Correction
Under Australian law, you have the right to:
- Request access to your personal information
- Request correction of inaccurate data
Requests can be made by contacting us using the details below.
10. Cookies & Analytics
RoadM8 may use cookies and analytics tools to:
- Improve user experience
- Monitor website performance
- Analyse traffic and usage trends
You may disable cookies through your browser settings.
11. Third-Party Services
Payments and certain verification services are processed by third-party providers. These providers operate under their own privacy policies.
12. International Data Transfers
Some data may be stored or processed outside Australia through secure cloud service providers. We take reasonable steps to ensure overseas recipients comply with Australian privacy standards.
13. Complaints
If you believe we have breached the Australian Privacy Principles, you may contact us. If unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
14. Contact Us
For privacy-related enquiries:
Email: support@roadm8.com
15. Updates to This Policy
We may update this Privacy Policy from time to time. Updated versions will be published on our website and app.